Who We Are
Iqidis is building Real Legal AI, an end-to-end operating system for modern law firms. Our platform streamlines drafting, research, and complex workflows so attorneys can do in minutes what once took hours. We’re growing rapidly but remain lean, focusing on building impactful features and delivering immediate ROI for our clients.
The Role
As a Customer Success & Implementation Manager, you’ll be the primary point of contact for our new and existing customers—leading everything from onboarding and workflow configuration to ongoing support and user training. You’ll collaborate closely with our engineering team and ex-BigLaw attorneys to ensure every user, from solo practices to mid-sized firms, sees clear, sustained value.
Responsibilities
- Onboarding & Implementation: Guide new customers through initial setup, tailoring Iqidis features to fit their existing workflows.
- Ongoing Training & Support: Offer product demos, resolve customer questions, and run training sessions to drive adoption.
- Data-Driven Insights: Monitor usage metrics, identify potential bottlenecks, and propose feature enhancements to improve the user experience.
- Cross-Functional Collaboration: Work closely with product, engineering, and marketing to share customer feedback and contribute to product roadmap decisions.
- Relationship Management: Build long-term client relationships, ensuring strong renewals and fostering upsell opportunities.
Who You Are
- Empathetic Communicator: You excel at understanding client needs and can translate technical features into tangible benefits.
- Process-Oriented: Comfortable with multi-step implementation, you thrive on creating structured solutions and workflows.
- Proactive Problem Solver: You anticipate challenges, take initiative to address them, and seek creative ways to enhance the customer experience.
- Fast Learner: You can quickly grasp our AI-driven solutions and articulate their value to clients.
- Team Player: You’re excited to work cross-functionally within a small, focused team that moves quickly.
What We Offer
- Lean, High-Impact Environment: Contribute meaningfully from day one and see your ideas directly shape the product and user experience.
- Competitive Compensation: Salary + equity package.
- Remote-Friendly: Work from anywhere, with periodic team meetups as needed.
- Professional Growth: Gain deep product knowledge and drive real change in how legal services are delivered.
